Tracker Pixel for Entry

​I might need a service plan for my Laptop…

Culture | June 13th, 2018

I don’t think so. You might be tempted to buy a service plan—also known as an extended warranty—on your next laptop, desktop or other electronic gadget. But chances are what you spend will be money down the drain.

Retailers may push hard to get you to buy these plans because they’re cash cows for them. Stores keep 50 percent or more of what they charge for these contracts. That’s much more than they can make selling products. Decades ago when I was selling stereo equipment (remember that stuff?), the manager constantly pushed extended warranty in the morning sales hype because we couldn’t make any commissions (spiffs) just selling merchandise.

There are many reasons why I recommend against buying service plans:

Repairs May Be Covered by Manufacturer’s Warranty|
Although manufacturers’ written, or “express,” warranties often don’t last as long as they used to, there’s a good chance that your product is covered for at least 90 days. Buying a service plan may duplicate coverage you already have, and it sends manufacturers a message that limiting their express warranties will increase the sale of service plans. You shouldn’t have to pay extra to get manufacturers or retailers to stand behind their products.

Repairs Aren’t That Costly
Unless you drop your laptop from a three story building onto the sidewalk, most repairs are not that costly.

Manufacturers Sometimes Cover Out-of-Warranty Items
If a product breaks down in an unreasonably short time or if there’s a known problem affecting many customers, manufacturers often will help by replacing the item free or at low cost, or by providing free or discount parts or repairs. So contact the manufacturer and ask for help. If necessary, appeal all the way to the executive office. The squeaky wheel gets the grease. A few polite phone calls will sometimes make the difference.

Your Credit Card May Have You Covered
Many credit cards automatically extend the manufacturer’s warranty up to a year or so on many products purchased entirely with the card. The coverage is free.

Even More Reasons to Skip Service Plans
You may have other warranty rights. As a result of state laws, most products automatically come with an unwritten "implied warranty of merchantability," which means the items must function as a person reasonably would expect, be free of substantial defects, and last a reasonable amount of time (although the duration of the implied warranty usually is no more than four years). If a product can’t meet these requirements, you may have a right to pursue the retailer and/or manufacturer legally. I don’t have enough space to go into great detail about implied warranty of merchantability here. Google it...

What can I do to protect my investment?
Self-Insure
Save the money you'd otherwise spend on service plans. Place it in a savings account, or put it in a designated product repair/replacement fund. Then if a product breaks, you'll have the money to repair or replace it. Of course, you first should try your other options, such as contacting the manufacturer or retailer if you think the problem was the result of a defect, or using coverage you may have from your credit card.

Buy Reliable Products
The more reliable the product, the less likely it will be that you’ll have to fix or replace it prematurely. If you are buying a used laptop from “Joe” down-the-street, don’t expect help from him when the hard drive goes south.

Read Manufacturer Warranties
Before BuyingUnder federal law, a seller is required to show you the warranty before you make a purchase. If you find the warranty inadequate, consider another product or manufacturer.

Examine the Retailer’s Return Policy
Some online retailers say that your only recourse if they sell you a defective product is to deal with the manufacturer. Some others say that you can return a defective item, but only for a limited period or while the standard return policy is in effect. If you run into this, consider shopping elsewhere. A retailer should never disclaim responsibility after taking your money and selling you junk. You're entitled to get what you paid for.

And as usual, do your due diligence when it comes to manufacturers warranties....

Recently in:

By Alicia Underlee Nelsonalicia@hpr1.comDairy Queen restaurants across the country will raise funds for Children’s Miracle Network hospitals during Miracle Treat Day on Thursday, July 31. At least one dollar from every Blizzard…

By Alicia Underlee Nelsonalicia@hpr1.comFM Pride Week returns to the Fargo-Moorhead metro August 3-10. A snapshot of events are listed below. Discover event descriptions and locations as well as volunteer opportunities online at…

August 28, 6-8 p.m.Plains Art Museum, 704 1st Ave. N., Fargo See this major exhibition firsthand and hear about Rimer Cardillo’s work from the artist himself at 7 p.m. Cardillo is an internationally renowned multidisciplinary…

By Sabrina Hornungsabrina@hpr1.com I’m going to go ahead and say it. I have trust issues with a lot of things and artificial intelligence (AI) is one of them. Yes, it’s a tool that can sit shotgun and make your everyday tasks…

By Ed Raymondfargogadfly@gmail.comTrump: the new man for all seasonsFive hundred years ago, Lord Chancellor Sir Thomas More of England refused to write a letter to Pope Clement VII of the Roman Catholic Church asking that he annul…

By Rick Gionrickgion@gmail.com Holiday wine shopping shouldn’t have to be complicated. But unfortunately it can cause unneeded anxiety due to an overabundance of choices. Don’t fret my friends, we once again have you covered…

By Rick Gionrickgion@gmail.com There seems to be a renaissance in Italian restaurants in the Fargo-Moorhead metro area. It’s a welcome change from just sporting an Olive Garden as a lone option. No offense to Marilyn Hagerty’s…

By John Showalterjohn.d.showalter@gmail.com Bluegrass is a genre of music that is often associated with the American South. Many people would express incredulity at being told there is a thriving bluegrass and folk music community…

By Greg Carlsongregcarlson1@gmail.com There are so many memorable moments in the short life of musician Jeff Buckley that filmmaker Amy J. Berg could easily have gotten lost in an endless highlight reel. The veteran documentarian,…

By Sabrina Hornungsabrina@hpr1.com 2025 marks three years of the Annual Vergas Area Backroads Art Crawl. The art crawl is sponsored by the Vergas Arts Club. The Arts Club also happens to be part of the Vegas Community Club and both…

Alicia Underlee Nelsonalicia@hpr1.comPenn & Teller are returning to their roots. The legendary magic and comedy duo will appear on the Crown Stage at the Minnesota Renaissance Festival in Shakopee, Minnesota, where they first…

By Annie Prafckeannieprafcke@gmail.com AUSTIN, Texas – As a Chinese-American, connecting to my culture through food is essential, and no dish brings me back to my mother’s kitchen quite like hotdish. Yes, you heard me right –…

By Sabrina Hornungsabrina@hpr1.comNew Jamestown Brewery Serves up Local FlavorThere’s something delicious brewing out here on the prairie and it just so happens to be the newest brewery west of the Red River and east of the…

By Dr. Marc Sapir, MD, MPHjessica@pellienpublicrelations.com Across America, families are quietly struggling with a rising challenge: how to care for aging parents, siblings, grandparents, neighbors and friends. Most seniors want…

By Alicia Underlee NelsonProtests against President Trump’s policies and the cuts made by Elon Musk’s Department of Government Efficiency (DOGE) are planned across North Dakota and western Minnesota Friday, April 4 and…

By Vern Thompsonvern.thompson@rocketmail.com Working in the Bakken oil fields of the Williston Basin is so different from my home in Fargo. I'm not judging, because the people working and living in western North Dakota are very…