Tracker Pixel for Entry

​I might need a service plan for my Laptop…

Culture | June 13th, 2018

I don’t think so. You might be tempted to buy a service plan—also known as an extended warranty—on your next laptop, desktop or other electronic gadget. But chances are what you spend will be money down the drain.

Retailers may push hard to get you to buy these plans because they’re cash cows for them. Stores keep 50 percent or more of what they charge for these contracts. That’s much more than they can make selling products. Decades ago when I was selling stereo equipment (remember that stuff?), the manager constantly pushed extended warranty in the morning sales hype because we couldn’t make any commissions (spiffs) just selling merchandise.

There are many reasons why I recommend against buying service plans:

Repairs May Be Covered by Manufacturer’s Warranty|
Although manufacturers’ written, or “express,” warranties often don’t last as long as they used to, there’s a good chance that your product is covered for at least 90 days. Buying a service plan may duplicate coverage you already have, and it sends manufacturers a message that limiting their express warranties will increase the sale of service plans. You shouldn’t have to pay extra to get manufacturers or retailers to stand behind their products.

Repairs Aren’t That Costly
Unless you drop your laptop from a three story building onto the sidewalk, most repairs are not that costly.

Manufacturers Sometimes Cover Out-of-Warranty Items
If a product breaks down in an unreasonably short time or if there’s a known problem affecting many customers, manufacturers often will help by replacing the item free or at low cost, or by providing free or discount parts or repairs. So contact the manufacturer and ask for help. If necessary, appeal all the way to the executive office. The squeaky wheel gets the grease. A few polite phone calls will sometimes make the difference.

Your Credit Card May Have You Covered
Many credit cards automatically extend the manufacturer’s warranty up to a year or so on many products purchased entirely with the card. The coverage is free.

Even More Reasons to Skip Service Plans
You may have other warranty rights. As a result of state laws, most products automatically come with an unwritten "implied warranty of merchantability," which means the items must function as a person reasonably would expect, be free of substantial defects, and last a reasonable amount of time (although the duration of the implied warranty usually is no more than four years). If a product can’t meet these requirements, you may have a right to pursue the retailer and/or manufacturer legally. I don’t have enough space to go into great detail about implied warranty of merchantability here. Google it...

What can I do to protect my investment?
Self-Insure
Save the money you'd otherwise spend on service plans. Place it in a savings account, or put it in a designated product repair/replacement fund. Then if a product breaks, you'll have the money to repair or replace it. Of course, you first should try your other options, such as contacting the manufacturer or retailer if you think the problem was the result of a defect, or using coverage you may have from your credit card.

Buy Reliable Products
The more reliable the product, the less likely it will be that you’ll have to fix or replace it prematurely. If you are buying a used laptop from “Joe” down-the-street, don’t expect help from him when the hard drive goes south.

Read Manufacturer Warranties
Before BuyingUnder federal law, a seller is required to show you the warranty before you make a purchase. If you find the warranty inadequate, consider another product or manufacturer.

Examine the Retailer’s Return Policy
Some online retailers say that your only recourse if they sell you a defective product is to deal with the manufacturer. Some others say that you can return a defective item, but only for a limited period or while the standard return policy is in effect. If you run into this, consider shopping elsewhere. A retailer should never disclaim responsibility after taking your money and selling you junk. You're entitled to get what you paid for.

And as usual, do your due diligence when it comes to manufacturers warranties....

Recently in:

By Alicia Underlee NelsonMore than 1,000 pro-worker events are planned for Thursday, May 1 across the country, including rallies in Fargo-Moorhead, Grand Forks, Minot and Jamestown. East Grand Forks and Bismarck will host protests…

From concerts and car shows to Japanese art and Juneteenth celebrations, there's so much going on around the region this summer. This year's High Plains Reader Summer Events Calendar is back and bigger than ever. It's packed with…

June 21, 11 a.m. - 11 p.m.Fargo Theatre, 314 Broadway N., Fargo“We Watch Shudder,” Fargo’s favorite horror podcasters, bring on the darkness during the longest day of the year. The Darkest Day of Horror Film Festival features…

By John Strandjas@hpr1.com One description that perhaps aptly describes the mental state of many lately is that they feel they are attached to a string. Or several strings. Call it the notion that people are played like puppets,…

By Ed Raymondfargogadfly@gmail.comFor sale: White House in D.C. housing dung beetles and giant leechesI suspect someone close to Donald Trump has read “The Rise and Fall of the Third Reich,”because the Trump administration is…

By Rick Gionrickgion@gmail.com Holiday wine shopping shouldn’t have to be complicated. But unfortunately it can cause unneeded anxiety due to an overabundance of choices. Don’t fret my friends, we once again have you covered…

By Rick Gionrickgion@gmail.com After a very inspiring conversation with Kayla Houchin of Sonder Bakehouse a few weeks ago, I decided that it’s an appropriate time to write a column about some of the sweet people who are involved…

Mooncats and Pert Near Sandstone play Empire TheatreBy Sabrina Hornungsabrina@hpr1.comThe MoonCats describe themselves as “Americonscious Campfire Folk.” They have a clear acoustic folk sound with a sense of whimsy — think…

By Greg Carlsongregcarlson1@gmail.com The writing/directing partnership of Anna Boden and Ryan Fleck has to be one of the most curious cases of crazy connect-the-dots career moves in recent cinema. From short documentaries and…

By Raul Gomezraul@hpr1.com Minutes before Modern’s Celebration of Life opened its door at the Sons of Norway, I was fiddling with the bar computer, trying to pull up the playlists of Modern’s work I had set aside for the…

By John Showalterjohn.d.showalter@gmail.comHigh Plains Reader had the opportunity to interview two mysterious new game show hosts named Milt and Bradley Barker about an upcoming event they will be putting on at Brewhalla. What…

By Annie Prafckeannieprafcke@gmail.com AUSTIN, Texas – As a Chinese-American, connecting to my culture through food is essential, and no dish brings me back to my mother’s kitchen quite like hotdish. Yes, you heard me right –…

By Sabrina Hornungsabrina@hpr1.comNew Jamestown Brewery Serves up Local FlavorThere’s something delicious brewing out here on the prairie and it just so happens to be the newest brewery west of the Red River and east of the…

By Ellie Liveranieli.liverani.ra@gmail.com There appear to be differences in the incidence of mental illnesses between men and women. For example, women are more likely to be diagnosed with depression, post-traumatic stress…

By Alicia Underlee NelsonProtests against President Trump’s policies and the cuts made by Elon Musk’s Department of Government Efficiency (DOGE) are planned across North Dakota and western Minnesota Friday, April 4 and…

By Vern Thompsonvern.thompson.nd7@gmail.com Our trucking business has me driving almost daily from gas plants in western North Dakota's oil patch to Canada. I haul natural gas liquids (NGLs) products we used to see flared off at…